Important Medicare Rebate Information
No Medicare rebate is available for telehealth Everyday Care appointments unless you have been seen in person by My Health & Me within the last 12 months.
Telehealth Options
Convenient, NP-led consultations available online for your everyday health needs.
*No Medicare rebate is available for telehealth appointments unless you have been seen in person by My Health & Me within the last 12 months.
In an emergency, phone Triple Zero (000)
Urgent after-hours advice: Healthdirect 1800 022 222
My Health & Me is not an emergency, urgent care or crisis service
Prescribing and service boundaries
My Health & Me provides Nurse Practitioner-led care within a safe and appropriate clinical scope.
Prescriptions are only provided where clinically appropriate following an assessment. Booking an appointment does not guarantee that a prescription, certificate, referral or request form will be provided.
This service does not routinely provide:
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prescriptions for controlled substances, strong opioid medicines, sedatives or ADHD medications
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referrals for Medicare-rebated CT or MRI scans
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Centrelink medical certificates
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backdated medical certificates
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Mental Health Treatment Plans or Chronic Disease Management Plans
Some health concerns, medicines or requests may require in-person assessment, pathology, imaging, specialist input, or follow-up with your usual GP or healthcare provider.
By booking an appointment, you acknowledge that your Nurse Practitioner will collect information relevant to your healthcare request, including your medical history, current medications and other relevant clinical information.
Respectful care
My Health & Me is committed to providing a safe, respectful and professional environment for patients, staff and clinicians.
Abusive, threatening or aggressive behaviour will not be tolerated. We reserve the right to decline or end a consultation where behaviour is unsafe, inappropriate or unreasonable.